The Quality Management Manual, often referred to as a Quality Manual, is a critical document within the context of a Quality Management System (QMS) based on ISO 9001 or similar quality standards. Its primary purpose is to define the scope of the QMS and provide a high-level overview of the organization’s quality management processes and policies.
Although it is not a direct requirement from ISO 9001:2015 we recommend to establish and maintain this document, as it provides a clear and concise overview of the organization’s quality management system to employees, stakeholders, customers, and external auditors. It ensures everyone understands the scope of the QMS.